Refund policy
Return Policy
We accept returns within 30 days from the ship date.
All returned items must be new/unused and in sellable condition, when return the item, please include any original packaging, including all tags and boxes (when applicable).
Original shipping costs (and duties, if applicable) are non-refundable. Free gift and Final Sale items are non-refundable.
Refunds are issued to the original form of payment.
To setup a return, please contact our Customer Care for assistance.
Exchange Policy
We are only able to offer exchange of the same item. If you wish to exchange your item for other color/design, we suggest that you return it at your own cost for refund and make new purchase for the new item.
Refund Policy
Refund on faulty/defective Product
Goods are classified as faulty if they are received in damaged condition or where a manufacturing defect is noticeable on the items.
Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty.
If you received damaged / defective product, please contact our Customer Care, the damaged goods will be fully refundable or exchange with the same item.
Refund on Return Unused Product
We accept returns within 30 days from the ship date.
Please contact our Customer Care within 7 days of receipt.
1) Please inform us the details of your order; your name, order number and reason.
Through customer care agent, we will let you know returning address.
2) Pack the items in good conditions, and return to us. Please let us know the shipment tracking no. and website where we can check shipment status.
3) Upon receipt, we will inspect product packaging for damage
4) Once approved, we will process refund in 3 business days.
*The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
*All refunds will be made in USD, we will not be responsible for any losses incurred as a result of currency fluctuations or exchange rates.