If a product is missing from your parcel, even though it’s listed on your delivery note, please contact our Customer Care and we will be more than happy to help you solve the issue. Information to get ready are your order number and the product name of the missing item.

If you received defect/faulty/incorrect product, please contact our Customer Care as soon as possible to arrange return/exchange/refund.

Cancelling an order is possible within 24 hours after you placed an order, please contact our Customer Care as soon as possible.

Once you cancel the order, we will process refund within 1-2 working days and the refund will be credited to your account in the next 3-5 working days.

Note: It’s impossible to cancel the order after it is dispatched. If an order has been dispatched and you insist on the order cancellation request, it will be treated as a “Return”, and shipping fee is non-refundable. The refund only will be issued after we received your returned goods.

We try our best to ship orders within 24 hours. If you wish amend your order including changing the delivery method, delivery address or product, please contact our Customer Care as soon as possible for the arrangement.

We are unable to amend order details when an order status is changed to FULFILLED.

When this happens, it means we had stock of the product when you placed the order. However, when we went start fulfill your order we realised the product is not available anymore.

Our Customer Care will get in touch with you for available options to process your order.

You can opt for your preferred shipping method at checkout page. Available shipping methods are Express, Priority Standard and Standard.

Express - 3-5 working days to most of the destinations Priority Standard - 10 working days Standard - 15-20 working days

Note: These delivery duration are on our logistic partner's best effort basis. Delivery may get delayed in the event of customs inspection, misdelivery, bad weather and non-working days of our logistic partner.

There are 2 options to trace your order:

1/ We will send you a tracking URL in the shipment confirmation email, just click the URL and trace your shipment
2/ Contact our Customer Care, we will trace for you

We guarantee you will receive your order within a reasonable time based on selected delivery method. If your order is lost during transit, we offer FULL REFUND or a RESHIPMENT as compensation. This compensation does not apply when you didn't receive your order due to misdelivery (incomplete address or failed to collect your parcel after first delivery attempt).

Changing delivery address of an order is possible within 24 hours after an order is placed. Please contact our Customer Care.

We hold no responsibility for parcels that are misdelivery or return to us due to either:

1/ Incomplete shipping address
2/ You failed to collect your parcel from the post office after first delivery attempt

IF YOUR PARCEL IS RETURNED
Returned parcels can be resent once we received and confirmed that items are free of any damages. We will contact you to arrange reshipment and a shipping fee will be charged based on selected delivery method.

If you would like to receive a refund for items that have been returned to us, Return Policy apply.

We accept returns within 30 days from the ship date. All returned items must be in their original and sellable condition and must include any original packaging, including all tags and boxes (when applicable).

Original shipping costs (and duties, if applicable) are non-refundable. Free gift and Final Sale items are non-refundable.

Refunds are issued to the original form of payment. For return, please begin the process here - click here.

If you need assistance with order issues such as damaged, defective, or wrong items, please contact our Customer Care for assistance.

Cancelling an order is possible within 24 hours after you placed an order, Please contact customer care center as soon as possible. Once you cancel the order, we will process refund within 1-2 working days and the refund will be credited to your account in the next 3-5 working days.

Note: It’s impossible to cancel the order after it is dispatched. If an order has been dispatched and you insist on the order cancellation request, it will be treated as a “Return”, and shipping fee is non-refundable. The refund only will be issued after we received your returned goods.

We accept all returns within 30 days of receipt as long as the goods are not opened and in their original packaging.

Customers are responsible for all shipping cost of the return. Once we received, we will check the goods condition and process the return within 2-3 working days. Shipping fee is non-refundable.

We are only able to offer exchange of the same item. If you wish to exchange your item for other color/design, we suggest that you return it at your own cost for refund and make new purchase for the new item.

Goods are classified as faulty if they are received in damaged condition or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty. The damaged goods will be fully refundable or exchange with the same item.

Please contact our Customer Care for refund or exchange.

1/ Please contact our Customer Care within 7 days of receipt. Please inform us the details of your order; your name, order number and reason. Through customer care agent, we will let you know returning address.
2/ Pack the items in good conditions, and return to us. Please let us know the shipment tracking no. and website where we can check shipment status.
3/ Upon receipt, we will inspect product packaging for damage.
4/ If there are not damages on packaging, we will process refund in 3 business days. *The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. *All refunds will be made in USD, we will not be responsible for any losses incurred as a result of currency fluctuations or exchange rates.