Delivery
- What are the available delivery methods?
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You can opt for your preferred shipping method at checkout page. Available shipping methods are Express and Standard.
- How long it usually takes to receive my order?
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- Express - 3-5 working days to most of the destinations
- Standard - 15-20 working days
Note:
These delivery duration are on our logistic partner's best effort basis. Delivery may get delayed in the event of customs inspection, misdelivery, bad weather and non-working days of our logistic partner.
- How do i trace my order?
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There are 2 options to trace your order:
1/ We will send you a tracking URL in the shipment confirmation email, just click the URL and trace your shipment
2/ Contact our Customer Care, we will trace for you
- What if i don't receive my order?
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We guarantee you will receive your order within a reasonable time based on selected delivery method. If your order is lost during transit, we offer FULL REFUND or a RESHIPMENT as compensation.
This compensation does not apply when you didn't receive your order due to misdelivery (incomplete address or failed to collect your parcel after first delivery attempt).
- My shipping address is wrong, how do i change it?
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Changing delivery address of an order is possible within 24 hours after an order is placed. Please contact our Customer Care.
- Misdelivery or Package return to sender?
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We hold no responsibility for parcels that are misdelivery or return to us due to either:
1/ Incomplete shipping address
2/ You failed to collect your parcel from the post office after first delivery attempt
IF YOUR PARCEL IS RETURNED
Returned parcels can be resent once we received and confirmed that items are free of any damages. We will contact you to arrange reshipment and a shipping fee will be charged based on selected delivery method.
If you would like to receive a refund for items that have been returned to us, Return Policy apply.